Quality Cities

• European Quality Network - The European Way to Excellence in Public Services
• Quality Cities - developing a common approach to quality in the education and elderly care services - Italian translation
• Evaluation Form concerning experience exchanges within SERN-network seminary

Euro quality Benchmarking Seminar

Scandiano 17-19 June 2008

• Group n° 1 – Customer Satisfaction Pre-schools
• Group n° 2 – Pre-school services - standards of performance
• Group n° 3 – Elderly Care Service - Rest House/Special House
• Group n° 4 – Elderly care services - Performance measurement tools